Shipping & Returns Policy

Effective Date: September 1, 2026

At Eternal Yogalaya, we are committed to providing high-quality products that support your wellness journey. We carefully package and ship every order with attention to detail so your purchase arrives safely and in excellent condition.

Please review our Shipping & Returns Policy before placing an order through our website.

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1. Order Processing

Once your order has been successfully placed, you will receive an email confirming that we have received your purchase.

Most orders are processed within 1–3 business days. During holidays, product launches, promotions, or periods of high demand, processing times may be slightly longer.

Orders are processed Monday through Friday, excluding weekends and recognized holidays.

Please note that processing time is separate from shipping time.

2. Shipping Methods

Eternal Yogalaya partners with trusted shipping carriers to ensure reliable delivery of your purchases.

Shipping methods may include:

• USPS
• UPS
• FedEx
• Other reputable carriers

Available shipping options and estimated delivery times will be displayed during checkout.

3. Domestic Shipping

We currently ship throughout the United States.

Estimated delivery times generally range from 3–7 business days, depending on your location and the shipping method selected.

Delivery estimates are provided for convenience only and are not guaranteed, as delays may occur due to weather, carrier operations, or other circumstances beyond our control.

4. International Shipping

International shipping may be available for select products.

Customers are responsible for any customs duties, import taxes, brokerage fees, or additional charges imposed by their country’s customs authorities.

Eternal Yogalaya has no control over these fees and cannot estimate their cost.

Delivery times for international orders vary depending on destination and customs processing.

5. Shipping Charges

Shipping costs are calculated during checkout based on:

• Package weight
• Package dimensions
• Shipping destination
• Selected shipping method

From time to time, Eternal Yogalaya may offer free shipping promotions. Any applicable minimum purchase requirements or promotional terms will be clearly stated on our website.

6. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.

Tracking information may take up to 24 hours to become active after the carrier receives your package.

Customers are responsible for monitoring shipment progress using the provided tracking information.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered and the package is returned to us, additional shipping charges may apply before the order can be reshipped.

Eternal Yogalaya is not responsible for packages delivered to incorrect addresses provided by the customer.

Please contact us immediately if you notice an error in your shipping information after placing an order.

8. Lost or Delayed Packages

While we work with reliable shipping partners, delivery delays may occasionally occur.

If your package appears delayed:

• Please first review the tracking information.
• Contact the shipping carrier for updates.
• If additional assistance is needed, contact Eternal Yogalaya.

Once a package has been accepted by the shipping carrier, delivery timing is largely outside our control.

We will gladly assist customers in opening carrier claims when appropriate.

9. Damaged Packages

If your order arrives damaged, please notify us within seven (7) days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Photographs of the damaged item
• Photographs of the shipping box and packaging
• A brief description of the damage

After reviewing the information, we may offer:

• A replacement item
• A store credit
• A refund, when appropriate

10. Returns

We want you to love your purchase.

Eligible merchandise may be returned within 14 days of delivery provided that:

• The item has not been worn or used.
• Original tags remain attached.
• The item is in its original packaging.
• The item is free from damage caused after delivery.
• Proof of purchase is provided.

Items that do not meet these conditions may not qualify for a refund or exchange.

11. Exchanges

If you need a different size or wish to exchange an eligible product, please contact us before returning the item.

Exchanges are subject to product availability.

If the requested item is unavailable, we may issue a store credit or refund in accordance with this policy.

12. Non-Returnable Items

For hygiene, safety, and quality assurance reasons, certain items cannot be returned unless they arrive damaged or defective.

These include:

• Opened wellness products
• Personal care products
• Gift cards
• Digital downloads
• Customized or personalized merchandise
• Clearance or final sale items
• Products specifically marked "Non-Returnable"

13. Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method whenever possible.

Depending on your financial institution, refunds may take 5–10 business days to appear in your account after processing.

Original shipping charges are generally non-refundable unless the return is the result of our error or a defective product.

14. Return Shipping Costs

Unless the return is due to an error made by Eternal Yogalaya or a verified defective product, customers are responsible for return shipping costs.

We recommend using a shipping service that provides tracking information, as Eternal Yogalaya cannot guarantee receipt of returned packages without proof of delivery.

15. Refused or Undeliverable Packages

If a shipment is refused or returned to Eternal Yogalaya because of an incorrect address, failure to claim the package, or refusal of delivery, any refund may be reduced by:

• Original shipping charges
• Return shipping costs
• Any applicable processing fees

16. Product Availability

We strive to maintain accurate inventory on our website.

Occasionally, products may become unavailable after an order has been placed.

If this occurs, we will contact you promptly and offer one of the following options:

• A full refund
• A replacement product
• A store credit
• Waiting for the item to be restocked, if applicable

17. Force Majeure

Eternal Yogalaya shall not be responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

• Severe weather
• Natural disasters
• Postal disruptions
• Customs inspections
• Carrier delays
• Public emergencies
• Government actions

We appreciate your patience should any of these events occur.

18. Policy Updates

We may update this Shipping & Returns Policy periodically to reflect changes in our business operations or legal requirements.

The updated version will be posted on our website with a revised Effective Date.

Your continued use of our website after changes become effective constitutes acceptance of the revised policy.